Passionate About High Standards Of Quality Care
Willatt Care is passionate about maintaining high standards of care and believes that this quality approach must be embedded in the normal day to day processes for all groups of service users, in this way quality becomes the norm and not an overhead. We are a small but mature organisation with well-developed processes within the CQC inspection regime. Maintaining quality is a continuous journey and we see areas for improvement as a strength not weakness.
We support the Driving Up Quality Code
We are happy to support external initiatives with objectives to improve the performance and perception of the Care Sector. “Driving Up Quality Code” is one such initiative; it is a voluntary code of conduct created by the Driving Up Quality Alliance, made up of national member organisations that collectively represent 80% of all learning disability service providers in the country. It was launched in September 2013 and is endorsed by the Minister of State for Care and Support, the Department of Health and the Care Quality Commission. Its primary aims include improving quality in learning disabilities services and promoting a culture of honesty and transparency. Organisations that sign up to the Driving Up Quality Code are expected to assess themselves annually and publish what they find, with an action plan for improvement. Willatt Care applies these principles to all of its Care Groups and by signing up to the Driving Up Quality Code in December 2013 we made a commitment to the principles of the Code and to be transparent about how we are adopting these principles within the work of our organisation.
Specifically The Code want to achieve the following:
The Code Uses 5 Areas of Focus to help deliver quality improvements:-
Initial Driving Up Quality Statement
We have reviewed the 5 focus areas and seek to show how we are positioned organisationally in those areas and what opportunities we have for change / improvement.
The key actions for 2020 are:-
Our Approach: People, People, People
We want Service Users to be delighted with the service they receive and offer the highest standard of domiciliary care and we believe in the importance of relationships between those we provide for and the staff we employ.
The delivery of high standard care services starts with the recruitment of high calibre staff backed up by solid processes and on-going skills development.